Returns & Cancellations
If you change your mind and want to cancel an order for any reason we will be happy to offer you a full refund within 3 days of notification. Thi only applies if goods have not been dispatched or have not been ordered in.
If you have taken delivery for your goods you must return the goods to us at your own expense following our authorisation. Returns will only be accepted within 14 days of reciept. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (e.g. FREE Delivery). Deliveries are calculated by weight and delivery location.
If a courier arrives at your address and you refuse the delivery and cancel the order you will be liable for any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (e.g. FREE Delivery).
All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 7 days of cancellation. Returns and cancellations can not be accepted on special order products.
To cancel your order you must contact us within 24 hours of the order being placed.
Damaged Faulty Goods
All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please contact us immediately. Damaged or faulty goods must be reported to us immediately on delivery either by phone 07969 365 626 or email info@euro-carpets.com Any damaged goos MUST be signed as damaged on the delivery note, We will then make further arrangements with you to replace the damaged goods. |
